Mooout Privacy Policy

Your privacy is fundamental to us. At Mooout, we respect your personal data and ensure that any information collected is handled with responsibility, transparency, and security.

This Privacy Policy applies to all users of Mooout, including customers, drivers, and business partners.

Mooout only collects personal data where it is strictly necessary to provide and improve your experience in the application. Data is collected transparently and, where required, based on your consent.

Examples of data we may collect:

• Identification: name, email, phone number.
• Account and profile data.
• Location data while using the app.
• Trip and usage history.
• Documents and vehicle details (for drivers or fleets).

How we use this data:

• To operate the Mooout platform and services.
• To match customers and drivers and manage trips.
• To process payments and issue receipts/invoices.
• To maintain security, prevent fraud, and monitor misuse.
• To improve features, support, and user experience.

We store personal data only for as long as necessary to provide our services or to comply with legal and regulatory obligations. We use appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction of your data.

Mooout does not share your personal data with third parties except where:

• We are legally required to do so by a competent authority.
• It is necessary to comply with legal or regulatory obligations.

In all such cases, any disclosure is limited to what is strictly necessary and carried out in line with UK GDPR and the Data Protection Act 2018.

You may choose not to provide certain personal information. However, this may limit your ability to use some features of the Mooout application, such as requesting rides, acting as a driver, or accessing business tools.

If you wish to delete your account and all associated data, you can submit a request through the following channels:

• Email our support team at support@mooout.app.
• Use the in-app option:
  Home > Profile > Delete account

Your request will be processed within a maximum of 14 working days. Data will be permanently deleted from our systems, except for information we are legally required to retain (for example, for tax or compliance purposes).

Once the request has been completed, you will receive a formal confirmation by email.

Mooout guarantees your right to access the personal data we hold about you.

You can request a copy of your data, including:

• Profile and account information.
• Trip history.
• Documents you have submitted (e.g. driver or business docs).

Requests can be made directly via the app. Our team will review and process them safely, and the information will be sent by email within 14 working days.

If you have any questions, you can contact us at support@mooout.com.

By using Mooout, you agree to:

• Not engage in illegal activities or actions contrary to good faith or public order.
• Not publish or share discriminatory, illegal, violent, offensive, or human rights–violating content.
• Not introduce viruses, malicious software, or harmful code that could compromise the security of Mooout or third parties.

This Privacy Policy is governed by the laws of the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We aim to keep this policy clear and understandable. Continued use of the Mooout application will be interpreted as full acceptance of these practices.

For any questions or requests regarding how we process your data, please contact us using the support channels mentioned above.